FAQ
Practical answers before the project starts.
These are the questions clients commonly ask when discussing business systems, Microsoft Access, PostgreSQL, mobile integration, support and project planning.
Is Microsoft Access still relevant?
Yes. When paired with a PostgreSQL back end, Access remains a powerful and cost-effective front end for bespoke business applications.
Development time can be shorter because Access has a rich development environment, and it remains a tried-and-tested platform used across many sectors.
Do you only work with Microsoft Access systems?
No. Microsoft Access is still useful for desktop-style applications, but ITCAN also works with browser-based systems, SaaS-style solutions, mobile applications, PostgreSQL, .NET and integration work where those tools better suit the requirement.
Can you migrate my legacy Access database to an online system?
Yes. ITCAN can design a safe migration path, improve queries, add indexes and server-side logic where useful, and move existing data into a more modern structure with minimal disruption.
The existing user interface can also be modernised where that makes business sense.
Do you offer ongoing support?
Yes. Business systems need support over time because users make mistakes, computers fail, requirements change and processes evolve.
Many issues can be resolved directly at database level, without needing to take control of a user workstation. Support can be handled ad hoc or through a more formal support arrangement.
Must I have internet access?
It depends on the solution. Most cloud-connected systems and mobile integrations need a reliable internet connection.
Closed on-premise systems can be designed where required, but without internet connectivity mobile device integration and remote access are limited.
Will a mobile app help my business with efficiency?
Yes. A mobile application allows staff to capture data from anywhere, and that information can be available immediately in the database system.
It can also be a useful tool for clients by improving communication, service visibility and customer relationships.
What factors determine the cost and timeline?
Cost and timeline are driven by scope and specification. Scope describes the job. Specification describes the exact detail of how the job must be delivered.
If the specification changes during the project, the cost and timeline usually change as well because additional work, testing or design may be required.
What is your fee structure?
Smaller projects and support work can be handled on an hourly basis. On-site work is normally handled at a daily rate.
New projects usually require an upfront retainer before work starts, with the remaining estimate structured around the project duration. Travel, accommodation, third-party subscriptions, APIs and cloud services are normally for the client's account.
I am interested. How do we get the ball rolling?
Start with a conversation. ITCAN will discuss the operational problem, review what you already have, and establish whether a practical solution is possible.
From there, the process usually moves to a provisional estimate, an NDA if required, a retainer and then a more detailed design specification.
Do you provide services to businesses outside South Africa?
Yes. With modern tools such as Microsoft Teams meetings and remote support software, ITCAN can support clients outside South Africa and has successfully completed projects internationally.
When required, travel to the client's location can be arranged. Travel and related expenses will apply.